Jennifer S. Roberts, CFE, founder of Roberts Consulting Services (RCS) & FranchiseOperations.com, works hand-in-hand with Franchise organizations to design operations, support and training programs to promote successful franchise channels. She and her associates also work directly with Franchisees in the areas of organizational development and planning for strategic growth. RCS recently added two new service offerings: conducting performance audits and customer satisfaction programs. These can be done at the request of the Franchisor or Franchisee.
Jennifer is a graduate of the Fast Track MBA, offered by the International Institute for Franchise Education and Nova Southeastern University, H. Wayne Huizenga School of Business and Entrepreneurship. Her undergraduate work was done at Indiana University, where she received a double major BA in International Communications and Psychology. Jennifer also holds her certification in Alternative Dispute Resolution/Mediation from UCLA. She has served as an active member of the Alternative Dispute Resolution Mediation Panel for the Los Angeles County Superior Court. She firmly believes that mediation is the best way to prevent unwanted litigation.
Jennifer is also proud to carry her CFE (Certified Franchise Executive) designation with the International Franchise Association (IFA). She is actively involved with IFA committees and participates in Franchise Awareness Day on Capitol Hill. Jennifer teaches franchise courses for the IFA and Nova University in the areas of Franchise Operations and Training (www.sbe.nova.edu/franchise). She continues to attend seminars and training on a regular basis in the area of franchise development, management and dispute resolution. Jennifer holds numerous other certifications in organizational development and training.
She has over 15 years of experience in management, business operations, development of training/support programs and franchise sales. She specializes in working with emerging franchisors to create strong franchise support programs. Her “Franchise in a Box” program includes: creation of operations and training manuals, initial franchise training/continuous education programs, developing preferred vendor programs and field support services. She has also played an integral role in the interview and selection process of new franchise candidates for her clients.